Politique d’expédition
Last updated: August 2026
Thank you for shopping with EMILEEEL. We carefully prepare every order and aim to make your delivery experience as smooth as possible.
Order Processing
Once your order has been successfully placed, you will receive an order confirmation by email.
Orders are prepared and dispatched as quickly as possible. The estimated delivery timeframe applicable to your order will be displayed during checkout or communicated in your order confirmation.
Orders placed during weekends, public holidays, promotional periods, or periods of unusually high demand may require additional processing time.
Shipping Destinations
EMILEEEL ships to France and selected international destinations.
Available shipping methods, estimated delivery times, and shipping charges will be displayed at checkout based on your delivery address.
If shipping is not currently available to your destination, you will be notified during checkout.
Shipping Costs
Shipping costs are calculated based on factors such as:
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Delivery destination
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Selected shipping method
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Order value
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Applicable shipping promotions
The final shipping charge will always be displayed before you complete your purchase.
Where a free-shipping promotion applies, the qualifying conditions will be clearly displayed on our website.
Estimated Delivery
Delivery estimates depend on the destination and shipping method selected.
The delivery timeframe shown at checkout is the timeframe applicable to your order.
Please note that unexpected circumstances outside our reasonable control, such as severe weather, transportation disruptions, customs procedures, or carrier delays, may affect delivery.
If we become aware of a significant issue affecting your order, we will make reasonable efforts to keep you informed.
Order Tracking
Where tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.
Tracking information may take some time to become active after the parcel has been handed to the carrier.
Incorrect Shipping Address
Customers are responsible for ensuring that their shipping information is complete and accurate before completing an order.
If you notice an error in your delivery address, please contact us as soon as possible at:
We will try to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the shipping process.
If an order is returned to us because an incorrect or incomplete address was provided, please contact us so we can determine the appropriate next steps.
Lost or Missing Packages
If your tracking information shows that your parcel has not moved for an unusually long period or you believe your package may be lost, please contact us at emiledircle1@outlook.fr.
Please provide your:
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Full name
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Order number
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Delivery address
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Tracking number, if available
We will review the shipment information and work with the applicable carrier where necessary.
Damaged Packages
If your package arrives visibly damaged, please take photographs of the packaging and product and contact us as soon as possible.
Send your order number and photographs to:
We will review the situation and provide an appropriate solution in accordance with your applicable consumer rights.
International Orders
For orders shipped outside France, delivery times may be affected by customs processing in the destination country.
Depending on the destination, customs duties, import taxes, or other charges may apply. Any applicable charges and responsibilities will depend on the destination and the terms communicated during checkout.
Delivery Delays
If your order has not arrived within the delivery period communicated to you, please contact us so we can investigate the shipment.
We will work with you and the carrier to determine the status of your order and provide an appropriate solution.
Returns
Shipping and delivery questions relating to returns are covered by our Refund & Return Policy.
Please review that policy before sending a product back to us.
Contact Us
If you have any questions regarding shipping, tracking, or your order, please contact:
EMILEEEL
174 Rue Lamartine
62750 Loos-en-Gohelle
France
Email: emiledircle1@outlook.fr
Phone: +33 7 54 15 66 39